Work
These days I keep busy as a Senior Director for Experience Strategy & Operations at Capital One, focusing on enabling our 750+ design team with design standards, education, community and associate experiences. If there’s a complicated interconnected system at play, hard problems to solve and talented designers to work with that’s where I want to be. I’m a huge advocate for the importance of Information Architecture and Systems Design and it’s impact on user experience, and a believer that great teams are the result of servant leadership and kindness first.
Areas of Expertise
Design Leadership, Experience Design, Service Design, Design Research, Design Operations
Leadership Philosophy
You are only ever as good as your team. When I first took on leadership roles, I knew it was important to step back and consider what kind of team I wanted to be a part of. In the end, it was exceedingly simple. My philosophy ever since has been to lead with kindness and empathy in order to create kind and emphatic teams. Teams with these critical characteristics are by their nature more creative and more innovative.
Prior to Capital One, I was at Verizon. Here’s some stuff about that!
Embedded with the Agile teams driving development of our supported platforms, my team of designers, researchers and developers brought a number of services to the table including...
Ideation
Design Thinking Sessions
User Research & Usability Testing
Journey Mapping
Information Architecture
Prototyping
Graphic / Visual Design
Front-End Development
Design Pattern Libraries
Awards
DWEXP17, Runner up, Best Digital Workplace of the Year.
NNG Top 10 Intranets 2011 and 2015.
Work Samples / Portfolio
These samples are mostly from my days at Verizon. While I’ve been clocking away at Cap One for almost 5 years now, I haven’t gotten around to showcasing that cool stuff just yet.