Work

These days I'm working as a Senior Technical Manager at Verizon. My team handles all the UX (design and development) for Verizon's award winning Intranet platform and Digital Workplace. We touch everything across the Employee Journey for all 160,000 of Verizon's top notch workforce. 

Tools & Methods

Design thinking, servant leadership, agile and scrum development, lean UX & design sprints, prototyping in Sketch, Invision, UXPin & Axure, Adobe Creative Cloud

User Research

Ethnographic approaches, interviewing, card sorting & tree jacks, focus groups, survey design, think-aloud protocols, heuristic evaluations, A/B testing

Leadership Philosophy

You are only ever as good as your team. When I first took on leadership roles, I knew it was important to step back and consider what kind of team I wanted to be a part of. In the end, it was exceedingly simple. My philosophy ever since has been to lead with kindness and empathy in order to create kind and emphatic teams. Teams with these critical characteristics are by their nature more creative and more innovative.

My Team

Embedded with the Agile teams driving development of our supported platforms, my team of designers, researchers and developers bring a number of services to the table including...

CreativeServices

Ideation

Design Thinking Sessions

User Research & Usability Testing

Journey Mapping

Information Architecture

Prototyping

Graphic / Visual Design

Front-End Development

Design Pattern Libraries


I look damn official.

Awards

DWEXP17, Runner up, Best Digital Workplace of the Year.

NNG Top 10 Intranets 2011 and 2015.

 

Work Samples / Portfolio

Due to the proprietary nature of some of these samples, they are currently password protected.