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Applying Design & Systems Thinking to the Most Complex Ecosystem of All: People

My career began in Computer Science and Human-Computer Interaction, but I quickly realized that the most persistent bugs in any system aren't in the code. They are in the communication, alignment, and shared purpose of the people running it.

For 20 years, I’ve sat at the intersection of high-level strategy and human-centered delivery. I’ve led digital transformations for 160,000 employees and designed talent frameworks for complex, creative organizations. Today, I use that real talk experience to help leadership teams stop spinning their wheels and start clearing the path.

The Blueprint (Strategy)

  • Vision & North Star Planning

  • Impact Measurement

  • Organizational Design

The Foundation (Culture)

  • Change Resilience

  • Values Architecture

  • DEI & Belonging Strategy

The Spark (Innovation)

  • Human-Centered Design

  • Journey & Ecosystem Mapping

  • Workplace Transformation

Track Record

Capital One (Senior Design Director, Talent Learning & Culture) 2020-2026

  • Strategic Partner: Acted as the primary strategic lead for a 700-person leadership team, aligning people-focused programs with bottom-line business outcomes.

  • Elevated Engagement: Crafted a multi-channel, event and content-driven employee engagement strategy resulting in a 10 point increase in engagement and 80% satisfaction in under 12 months

  • Talent Transformation: Designed talent and performance management frameworks that earned 75% satisfaction across creative, technical, and leadership roles.

  • Meaningful Inclusion: Spearheaded the DIB initiative for Capital One’s experience design org achieving an average 88% satisfaction score and a 4-point overall increase in engagement.

Capital One (Design Director, Card Servicing) 2018-2020

  • Organizational Architect: Partnered with the Card division’s GTM (Go-To-Market) leaders to diagnose and resolve critical gaps in efficiency and cross-functional collaboration.

  • Product-Minded Alignment: Scaled Customer Experience and GTM effectiveness by aligning Product, AI, and Tech teams around customer needs, resulting in significant operational cost savings.

Verizon (Employee Experience Strategy Lead) 2007-2017

  • Global Scale: Directed cross-functional teams to design digital and physical experiences for a 160,000+ global workforce.

  • Economic Impact: Redesigned HR portals and internal design systems (VZBootstrap), generating over $16M in verified cost savings.

  • Industry Recognition: 2x Winner of the Nielsen Norman Group (NNG) Best Intranet Award (2011, 2015) for excellence in employee-centered digital architecture.

The Credentials

I hold a Master’s in Human-Computer Interaction from Georgia Tech and a B.S. in Computer Science. This means I bring the rigor of an engineer to the high-stakes conversations of a leader.