About the Architect

My career began in Computer Science and Human-Computer Interaction, but I quickly realized the most persistent bugs in any operating model aren't in the code, they are in the communication and alignment of the people running it. For 20 years, I have sat at the intersection of high-level enterprise strategy and human-centered delivery, helping teams cut their misalignment tax and reclaim their momentum.

Track Record

Capital One: Drove a 10-point increase in engagement across a 700-person team. Partnered with Product, Tech & Design leaders to optimize team structures - resulting in significant operational savings.

Verizon: Directed cross-functional teams to redesign digital experiences for a 160,000+ global workforce - generating over $16M in verified cost savings.

Industry Authority: 2x Nielsen Norman Group (NNG) Award Winner for excellence in digital architecture. Speaker on human-centered strategy and enterprise impact at global forums, including IAC, BusinessxDesign, and Out & Equal.

Academic Rigor: MS in Human-Computer Interaction (Georgia Tech) and a BS in Computer Science (Loyola University MD).

Ready to cut the tax?

Book a 30-minute alignment session with your architect today.