About the Architect

My career began in Computer Science and Human-Computer Interaction, but I quickly realized the most persistent bugs in any operating model aren't in the code, they are in the communication and alignment of the people running it. For 20 years, I have sat at the intersection of high-level enterprise strategy and human-centered delivery, helping teams cut their misalignment tax and reclaim their momentum.

Track Record

Capital One: Led Talent, Learning & Culture for a 700-person division driving a 10-point increase in engagement. Partnered with Go-To-Market leaders to align Product, AI, and Tech teams around complex transitions resulting in significant operational savings.

Verizon: Directed cross-functional teams to deliver experiences for a 160,000+ global workforce. Redesigned internal systems, generating over $16M in verified cost savings.

Industry Recognition: 2x Winner of the Nielsen Norman Group (NNG) Award for excellence in employee-centered digital architecture.

Academic Rigor: MS in Human-Computer Interaction (Georgia Tech) and a BS in Computer Science (Loyola University Maryland).

Ready to cut the tax?

Book a 30 minute alignment session with your architect today.