These days I'm working as a Senior Technical Manager at Verizon. My team handles all the UX (design and development) for Verizon's award winning Intranet platform and Digital Workplace. We touch everything across the Employee Journey for all 160,000 of Verizon's top notch workforce.
Tools & Methods
Design thinking, servant leadership, agile and scrum development, lean UX & design sprints, prototyping in Sketch, Invision, UXPin & Axure, Adobe Creative Cloud
Ethnographic approaches, interviewing, card sorting & tree jacks, focus groups, survey design, think-aloud protocols, heuristic evaluations, A/B testing
You are only ever as good as your team. When I first took on leadership roles, I knew it was important to step back and consider what kind of team I wanted to be a part of. In the end, it was exceedingly simple. My philosophy ever since has been to lead with kindness and empathy in order to create kind and emphatic teams. Teams with these critical characteristics are by their nature more creative and more innovative.
Embedded with the Agile teams driving development of our supported platforms, my team of designers, researchers and developers bring a number of services to the table including...
Design Thinking Sessions
User Research & Usability Testing
Graphic / Visual Design
Design Pattern Libraries
DWEXP17, Runner up, Best Digital Workplace of the Year.
NNG Top 10 Intranets 2011 and 2015.
Work Samples / Portfolio
Due to the proprietary nature of some of these samples, they are currently password protected.